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Rating System
The rating is determined by a weighted numeric value to user answers to a series of questions.
Here are a few sample questions...
Browsing
- I was satisfied with the way I was greeted by the salesperson.
- Did you feel that salesperson was directing the communication to you or the other person?
- I was satisfied with the salesperson's ability to listen, understand, and provide answers.
Servicing
- It was easy to schedule my service visit.
- I received an estimate prior to the work actually being completed.
- Alternative service options were suggested.
Purchasing
- I was satisfied with the way I was greeted by the salesperson.
- Did you feel that salesperson was directing the communication to you or the other person.
- I was satisfied with the salesperson's ability to listen, understand, and provide answers.
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