George J. / Seelye Kia of Battle Creek / 5.00 of 5
Ali was a great salesman, enjoyed dealing with him. he did a great job keeping me informed throughout the entire process. Great experience.
Phyllis C. / Brookings Auto Mall / 1.00 of 5
I was looking at vehicles and both times I was there not 1 sales person came out to help me. They lost my cash sale!
Daniel B. / Seelye Kia of Battle Creek / 5.00 of 5
For customer service levels ahead of the rest, visit Seelye Kia in Battle Creek and ask for Neko. He helped us every step of the way and was able to meet our needs in a way that was comfortable and without any hassle. Great car buying experience from Neko, will continue to recommend him and Seelye Kia in Battle Creek to any and everyone I know! Thank you so much!
Kdianne g. / Ken Ganley Toyota / 5.00 of 5
did not find out until purchase day that many features being highlighted are part of a monthly subscription service on top of inflated prices. i did expect more for my trade in due to these inflated prices . i feel that this was a good deal but you cant rate anything as good anymore. in order for the dealer to get credit you have to say excellent. Haggling is why people are going online.
Corinne F. / Bayside Chevrolet / 5.00 of 5
My experience at the bayside dealership was great and Mac Stocking was very friendly and helpful. Great experience overall! I?m very satisfied with my car
Hayley S. / Seelye Kia of Kalamazoo / 5.00 of 5
Matt ?Pinky? Lessley has been unbelievable in a time of such uncertainty when finding and buying a vehicle. From the first phone call, he communicated every detail of the vehicle, ordering process, purchase price, financing, arrival of vehicle, etc. I was kept informed throughout the whole process. Allowing me to complete and submit paperwork ahead of time was so convenient and made pick up day so smooth. Travis and Ashley were extremely helpful in finalizing the paperwork and showing us how the vehicle ?worked?. Thank you Matt and team of Seelye Kia!
AJ L. / #1 Cochran Mazda of North Hills / 1.00 of 5
In 2017, I bought a brand new Mazda6 from Cochran Mazda in Wexford. At ~80,000 mile mark, the entire engine stopped working and I almost crashed when it died out on Interstate 279 with my two daughters in the sedan. Currently, I'm out $3,800 in out-of-pocket repairs for a new engine. It had just been to a lube shop as well (plenty of oil supporting the engine). I left three messages (at Cochran Automotive HQ in Monroeville and at Cochran Mazda Wexford) for David King and / or Jamie Birsic or any Mazda representative of theirs. They didn't return my calls (big surprise), until I started vocally complaining. Upon explaining what had happened, they seemed to have cared less and gave me no real solutions. In fact, eventually I had spoken with David King, he had a smart @ss attitude about the entire process.
BTW, don't take all of the positive reviews to heart, I used to work in automotive reputation management and their sales people and crew are coached-up to get 5-star reviews upon making the sale. IOW, the positive reviews aren't from customers that have owned a car for longer than 30 minutes. They are loaded and might as well be considered fake. It's the same with those video recordings, where you see the "happy" customer walking out there door. If you want honesty, dive into their negative reviews. You'll find the truth there and always. Not so much with the loaded, positive reviews.
Don't ever buy a Mazda or any vehicle from Cochran Automotive, that includes all of their rooftops (locations), not just Cochran Mazda (Wexford). Having purchased multiple vehicles from them in the past, they pretty much treat their customers the same across the board. They all have the same "we could care less, it's a you problem now" attitude. I know my growing kids and wife will never do business with a Rob Cochran entity again. There's that, tisk, tisk... I'll go to Baierl, even though I know it's owned by Lithia (out of the Pacific NW).
Here come the pathetic, generalized apologies and rebuttal that mean very little at this point and are more than likely produced by a 3rd party, reputation management vendor or agency.
Jennifer H. / Haasz Automall Chrysler Dodge Jeep Ram / 5.00 of 5
We have shopped at Haasz for our past 4 vehicles, and each time Julie Simonetti was our girl! She was always so helpful in finding us what we want and within our price range. Julie has definitely been the best! She just sold me my first Jeep Wrangler and I absolutely love it! Thank you so much Julie!
Tracu L. / Ken Ganley Toyota / 4.40 of 5
I contacted Ken Ganley Toyota, and was glad that there was a brand new Toyota Prius in there inventory!
I had a great experience with this company! They wee through, respectfull turoughout the process of purchasing my car. I was given al the info I needed, and they gave me a coating on my interior. Evenrything went very well!!
Roman T. / Ken Ganley Toyota / 5.00 of 5
I was assisted by one Doug Hirsch through the purchasing process, and he was both very helpful and polite. I had no clue what I was doing and needed directions for the "next step" of the process at every stage, and Doug was consistently patient and informative. I will hopefully be able to work with him again for my next car buying experience.
