Yvonne B. / Dean Honda / 4.20 of 5
08/17/2018
Dealership provided several options per my online request. Current inventory at the time did not include the exact model I was looking for. Pricing was competitive.
Savannah S. / Estabrook Ford & Lincoln / 5.00 of 5
08/17/2018
Sean and Gordon were both very great guys to work with, very friendly yet professional and answered all of my questions promptly. We were very pleased!
A B. / Coral Springs Nissan / 1.00 of 5
08/15/2018
Charles Gordon was deliberate in providing misinformation to me regarding my purchase. Initially I thought the issue was a small problem of a paperwork human error and would be quickly and easily rectified.
My request was for them to honor an additional product purchase, a GPS system, one exclusive to the dealership. The product I requested is NOT the product I was given. I was given a basic version not the specific product discussed. When asked to fix the situation he avoided my phone calls and didn't return my emails.
After more than a week of trying to speak with Mr. Gordon I was finally able to get in touch with him on Saturday July 28th, It still took 3 more phone calls and an additional email with attached proof of purchase and service order for him to reply 2 days later. He did nothing to resolve the issue. I made my displeasure clear in an email to Mr. Gordon and I received a reply email that stated "Unfortunately I told the desk to take the car back from you as you would never be happy regardless of what we did to try and help you." What type of professional speaks to a customer that way? And what kind of business threatens to "take back" a car that had been paid for in full because a customer requested a product that was paid for.
Additionally, when I attempted to rectify the situation by emailing and calling the President,Jack Jackintelle, the General Manager, Albert Lopez and Alain De Rougemont, General Sales Manager I received no reply from them. I did receive a phone call from another party with the solution to spend an additional $495 to get the product I was promised in the first place.
I suggest anyone even thinking purchasing a vehicle from this dealership seriously consider the lack of customer care of the dealership and the lack of ethics and professionalism of Sales Manager/Internet Director Charles Gordon.
Chelsea F. / Day Apollo Volkswagen / 5.00 of 5
08/10/2018
I was looking for a reliable used car and found a certified pre-owned Jetta on their website. This was my first experience purchasing a car and my Sales Consultant, Richard Brooks, was great! He answered all of my questions and was very straight forward about the pricing and how everything is handled. There was no pressure to buy or bargaining and it made it a very easy process. Mike Dixon handled all of my final paperwork and also clearly explained everything so that I understood the details. I am very happy with the new car and the great customer service that Richard Brooks and Mike Dixon provided.
Lauren B. / Prime Honda / 5.00 of 5
08/02/2018
My car intake person was great. He looked me up and informed me I had already had the maintenance service done I had signed up for when I booked online.
Cara M. / Bayside Chevrolet / 4.80 of 5
07/31/2018
Becca was wonderful from the time we walked in until we walked out with a new car! She was very patient with my concerns and I would definitely use her again! Thanks Becca!!
Linda C. / Haasz Automall / 5.00 of 5
07/31/2018
Dustin, about a month ago brought my 2016 Town and Country van in for a hood replacement. All the staff that I dealt with was friendly and customer focused. The van was cleaned and polished when I picked it up and looked great. The lease will soon be up and I expect I will return to Haasz for another vehicle. Thank you for a job well done. Linda and William Connor, Tallmadge
Veronica C. / Prime Honda / 5.00 of 5
07/29/2018
Great customer service and less wait time than expected. Jeff was friendly, he answered all my questions. The theater waiting room and the complimentary donuts, coffee, water, and popcorn makes the wait experience much better. Thank you for your wonderful service.
Zareen F. / Day Apollo Volkswagen / 5.00 of 5
07/23/2018
Had the best time working with Frank at Day Apollo. He was completely transparent through the entire process, attentive, and timely. A pleasure to work with! Would reccomend to anyone and everyone.
gina g. / Haasz Automall / 5.00 of 5
07/23/2018
Was shopping for a new jeep compass and stop in at haasz auto mall in ravenna and met with Rick mccoy who gave me a great deal on a three year lease .
