Valerie K. / Seelye Kia of Kalamazoo / 5.00 of 5
There was no pressure to buy, the team seemed like a family, and they made us feel so special especially by putting the bow on our brand new vehicle and getting our pictures.
Victoria D. / Universal Nissan Orlando / 4.80 of 5
Victor and the Sales team were Amazing and I truly left feeling satisfied with my purchase. However, after 2 weeks, they still have unfinished business like paying off my old vehicle loan and I have not been able to get through to anyone from their sales or accounting teams. No one calls back so I am disappointed about the unresponsiveness and lack of follow up. Overall, my purchasing experience was great.
Tabatha M. / #1 Cochran Subaru of Monroeville / 5.00 of 5
I met with Mike DeSilva to test drive 2 different Subaru models. He let us take the cars out and then sat with me to discuss various price points and delivery timelines. I was able to narrow my choice to 2 models that I was interested in buying. Mike provided me with a breakdown of fees, costs for add ons, and a discount I qualified for (VIP). I did not feel pressured at all and Mike followed up with emails and phone call to answer any additional questions.
Sarah D. / P & W BMW / 5.00 of 5
I knew I wanted a BMW X3. I had researched specific dealers for months before making the trip to see one in person. Like a lot of people, I was taken aback by the "deals" online through Carvana and Vroom, but I know how important it is to have service, support, as well as to support local businesses. I was offered more on my trade through online retailers, but they weren't guaranteed and the car's history may be questionable.
I did research on local BMW dealerships (of which there are two within 10 miles of me.) I found P&W BMW and Mini dealership in Pittsburgh online and I watched the pre-owned listings for some time. I found the SUV I wanted. Filled out information online to be contacted, but I wasn't bombarded with calls or emails. It was a gentle approach to the dealership and the majority of the interactions have happened after the sale.
My sales guy, Dave Dzambo was patient, informative, and made me feel comfortable even though I was initially intimidated even walking in there. Every single person working at P&W made an effort to say hello, smile, and to make sure you have everything you need. Truly a luxury experience for a first time luxury girl.
I took a test drive in the city, kind of tough to get a great feel when you're testing the ride out in city traffic but luckily, I had tested this car from a friend, so I knew I wanted it. The buying part of the interaction was also easy. Actually, that part was the easiest. I picked my plan to finance and, we went through all of the paperwork and then was redirected to the sales or service manager, to which I signed the documents of the sale. They have this desktop computer that is flat and serves as the top of the desk. Your paperwork shows up big right in front of you. You can enlarge print, take your time, and also sign the papers with this tech as well. I thought it made things even cleaner and easier to go through all of the options.
Overall, I am ecstatic about my new car and the process of buying the car. I may be over my fear of walking into a dealership and handling everything myself. A+ for P&W BMW!
Missie B. / #1 Cochran Hyundai South Hills / 5.00 of 5
My experience was easy, not pressured, respectufl. My salesman took me for 3 test drives and was very patient. I would recomend this dealership and this brand to anyone!
ann f. / #1 Cochran Audi Pittsburgh / 5.00 of 5
Paul is timely, comfortable, respectful and thorough in his communication. I have had the pleasure of working with him over the years - including another dealer - and, appreciate him as an ally and advocate for my ownership experience.
Upon arriving, I got a recap of what to expect.
I got an invitation to the mezzanine to work in a quiet space. Lastly, the service work was done on time and as discussed.
One of the finest parts about this visit was a video showcasing what was done and the condition. This puts the top on trust!
Susie Q. / Diehl Hyundai of Sharon / 4.80 of 5
Our sales person was knowledgeable, friendly, courteous, and timely. I would recommend this dealership to others. We had a pleasant experience. .
