Elda Sullivan

Here are tips to servicing your car. Elda Sullivan,
the owner of Sullivan Chevrolet http://www.sullivanauto.com manages the entire Sales & Servicing team, and is here to provide you with some servicing know-how.

When taking your vehicle in for service, be it for warranty, maintenance or repair, these tips will make your experience go smoothly.
  1. If it's a vehicle you have recently purchased, the best thing you can do is take it back to the dealer you bought it from. They sold you the car, they know you, and they want to make sure you are satisfied with your purchase. They want to establish a long-term relationship with you and keep you as a loyal customer. Many dealerships have special "preferred customer" programs for their customers such as discounts or free state inspection programs to name a few; ask your dealership if they have such a program.

    New car dealers have technicians extensively trained to know the vehicles. They have special tools and equipment and are notified on a regular basis by the factory of any problems that occur and the fixes for them. They also stock original equipment parts (OEM) that are specifically made for your vehicle, many of which carry guarantees.
  2. Begin by calling or emailing to schedule an appointment. This allows the service department to allot enough time for the anticipated repair. Some repairs, such as intermittent ones, electrical, or water leaks can be difficult to diagnose and may take more time.
  3. Get to know your service advisor or the person you will be meeting when you bring in your vehicle. If you establish a relationship with the person, you will find they can be of great assistance to you.
  4. When you tell them about your problem, be as specific as possible about what the problem is. Information such as when it happens, how often and what it sounds like are extremely helpful in diagnosing any problems.
  5. If you are not yet a service diagnostic engineer, then here is a Noise Sounds Like" list just for you:

    WHINE: A high pitched sound like an electrical motor or drill
    CLUNK: A metal to metal sound like a hammer striking steel
    GROWL: A low sound like an angry dog
    CLICK: A light sound like a ball-point pen being clicked
    RATTLE: A sound like marbles rolling around in a can
    GRIND: An abrasive sound like a grinding stone
    KNOCK: Like a knock on a door
    HISS: Like air escaping from a balloon
    HUM: Like a wire humming in the wind
    SQUEAL: Like fingernails across a chalkboard
    SQUEAK: Like rubbing a clean window
    BOOK: Like a drum roll or distant thunder

  6. Be sure to have all the necessary information and paper work handy such as registration card, insurance card, driver's license and warranty book. Your service advisor should explain all aspects of the repairs or maintenance to you, quote prices and get your approval to perform the work.
  7. If you don't understand something, by all means ask questions until you feel comfortable with the explanation. You need to know why recommendations are made and how they affect your vehicle and your safety.
  8. It's always wise to follow the maintenance schedule provided by your dealer or manufacturer to keep your vehicle running smoothly and avoid large repairs.

For more information on the 2008 Car of the Year Chevrolet Malibu and other Chevrolet products, visit www.sullivanauto.com.